FAQ – Häufig gestellte Fragen

Once an order is completed, there is an option to cancel it before it is shipped.
In this case, please contact us as soon as possible via the live chat on our website or by email to service@limaku.de so that we can check whether your request can be processed.

If the order has already been shipped, cancellation is unfortunately no longer possible.
In this case, however, you can return or exchange the item within the return period.
For more information, see Returns & Refunds .

Our customer service is always there for you! Contact us via the contact form, by email to service@limaku.de or via live chat. We will endeavor to respond to you as quickly as possible. Inquiries received on Fridays may not be processed until Monday.

If you are interested in ordering a larger quantity, please send us an email to sales@limaku.de . We will be happy to create an individual offer tailored to your requirements.

If your package has been lost or has been stuck in transit for a long time, please contact us:

• Using the contact form on this page,
• By email to service@limaku.de ,
• Via the live chat on our website,
• Or via the Returns & Refunds page by selecting the reason "Item not received".

We will check the status of your shipment and contact you as soon as possible to find a solution.

Invoices are sent to the specified email address within one hour after the shipment has been sent. If you cannot find the invoice (even in the spam folder), please send an email to info@limaku.de or use our contact form and we will resend the invoice to you.

We offer attractive multi-discounts :

• If you purchase 2 products or more, you will automatically receive at least 5% discount on each item.
• Discounts increase depending on quantity and product type and are applied directly in the shopping cart.
• Multi-discount: Combine different products and benefit from an additional discount on each variant.

Discounts vary depending on the product and category. However, a minimum discount of 5% applies to all products when you purchase 2 or more items. All discounts are automatically displayed in the shopping cart and are adjusted to the quantity and category of products, so you always benefit from the best offer.

We reserve the right to change the amount and duration of discounts at any time. If an item is not discounted, please contact us at service@limaku.de , via our contact form or directly in the chat .

Sign up for our newsletter and benefit from exclusive advantages:

• 10% additional discount on your next order over 50 € purchase value.
• Regular updates on new products, special promotions and other offers.
• Exclusive access to seasonal discounts and special loyalty promotions for our regular customers.

Here's how it works:

1. Sign up for the newsletter via our website.
2. You will receive a discount code by email that you can redeem in your shopping cart.
3. Enjoy your benefits and discounts!

Orders received by 2:00 p.m. will be handed over to DHL on the same day. Thanks to our efficient process, your order will usually be delivered the next day or within two working days.

Once a tracking number has been generated, it means that your parcel has been packed and shipped. However, please note that parcels are not always processed immediately in the DHL parcel center. In some cases, processing may not take place until the following day - this is DHL's responsibility.

The standard delivery time within Germany is 1-3 working days. Shipping to the EU can take 3-8 working days depending on the destination.
Detailed shipping information can be found here .

We deliver throughout the European Union. If you require delivery to another country, please contact us to discuss the options and costs.

Please report your complaint using our contact form or by email to service@limaku.de . Include your order number, describe the problem and attach photos if possible. For more information, see the Complaints & Returns section .

Refunds will be processed within 7 days of receiving and inspecting the returned items. Please see the Claims & Returns section for more information.